Season Pass FAQ's
Blackout Dates
Platinum Pass: none
Gold Pass: none
Silver Pass:
- Dec. 25, 2010 - Jan 1, 2011
- Jan. 15-16, 2011
- Feb. 19-20, 2011
Bronze Pass:
- All Saturdays in Jan & Feb
- Dec. 25, 2010 - Jan 1, 2011
- Jan. 15-16, 2011
- Feb. 19-20, 2011
- Mar 5 & Mar 12, 2011
1. I would prefer not to purchase online, what are my options?
You may fill out the season pass form, include method of payment and return to
us by mail according to instructions on the form. Your form must be postmarked
May 9, 2010 by the USPS for the early season price guarantee. You may also
visit us in person at the Season Pass office to register in person; this must
be done by end of business day on May 9, 2010 to guarantee prices for this
deadline.
2. Where do I go if I need to have my picture taken and get my pass?
Special Tickets. Located next to the Cable Car building. Open from 8am - 4pm.
3. What will I need to bring with me when I pick up my pass (after
purchasing online)?
You will need a valid photo identification, and online purchase confirmation
(you will receive an automated confirmation after purchasing online). You will
also need to sign a liability release upon pickup. For children, young adults
and non-driving seniors, please bring a copy of your birth certificate or valid
passport.
4. Where is Will Call located?
Will Call is located in Special Tickets, open 7 days a week from 8 am - 4pm.
5. Can my pass be mailed to me?
Yes. However, we will not be mailing passes until the summer season.
6. Can someone else pick up my pass for me?
Only immediate family members can pick up passes for their family members. i.e.
Dad can pick up Mom's pass or a child's pass.
7. May I mail in a photo?
Not at this time. We will make efforts to take photos at various Bay Area,
Sacramento and Reno events; please provide us with your valid email address
during the purchase process so that we can inform you when we are coming to a
location near you.
8. I am an existing passholder, what should I do?
Please go to https://onestore.squawshop.com.
Simply renew your existing pass online with the product of your choice. By doing this, your existing 2009/2010 pass will allow you to go directly to the lifts starting on opening day of the 2010/2011 winter Season (Platinum and Gold passholders must visit the Season Pass Office to receive their coupon book).
9. If I am an existing passholder and you have my photo, can you just
mail it to me?
If you are an existing passholder you should re-load your pass online. Not only
is this convenient, but your 10/11 pass will be ready when you are. Simply log
into https://onestore.squawshop.com and use the same e-mail that we have on
file to log in. If you are not sure of the e-mail that we have on file, please
call special tickets at 530-452-7123.
10. I am looking for Race Team pricing; where is it?
Race Team pricing is located online in the Squaw Shop. Or you can pick up an application in the Season Pass Office.
11. I want preferred parking, what should I do?
Preferred Parking Passes will be available online along with your season pass
purchase beginning March 15, 2010
12. What are the blackout dates and perks?
Please CLICK HERE for complete
pass dates and perks.
13. Can I apply my spring pass towards the 2010/2011 pass?
Check out the amazing deal we are offering. Buy a spring pass for just $129
when you purchase your 2010/2011 season pass.
14. Is entering my credit card information online safe?
Yes, we use the most current standards of encryption methods to ensure that
your personal information remains safe.
15. May I use my vouchers or corporate tickets towards the purchase of
the 2010/2011 pass?
No, sorry. This special, limited time and quantity offer cannot be
combined/exchanged with any other product.
16. How do I know which age/price range to purchase?
Your age as of December 31, 2010 will be used if it is a factor in determining
which pass you are eligible for. Please note that we have a new “Young Adult”
age range. Please refer to www.squaw.com for details. Positive proof of age
will be required at time of pick-up.
17. What if I purchase a pass and am unable to use it; may I get a refund
or credit?
No, sorry. The passes are non-refundable and cannot be transferred or credited.
18. How will I receive the perks for the Platinum and Gold pass?
If purchased by May 9, 2010, Platinum and Gold passes include summer Cable Car
use. Passes will be available for pick up or use beginning June 19, 2010. The
coupon booklet for additional wintertime perks will be issued at time of pass
pick-up or will be available at will call if you have renewed your existing
pass.
19. When is the Pass Office open for pick up?
You may go to the Special Ticket Office during business hours beginning June 19
(typically every day 9am-3pm). We recommend picking up your pass during the
summer season regardless of type of pass.
20. How will I be kept up to date regarding information and benefits?
The best way for us to get you information is via email so please provide us
with a current, valid email address that you check regularly. We are planning
some exciting passholder events and perks and we’d like to be able to tell you
about them by email.
21. I have questions not answered here, what should I do?
Please call us at 530-583-6985 between 8am and 4:30pm daily or send an email to
squaw@squaw.com.
22. Is there still a family discount for season passes?
Sorry, no. Due to the discounted pricing of the 2010/2011 pass, family rates
are no longer available.
23. How many are you going to sell; will it be crowded?
We are limiting the number of passes we sell in order to ensure a pleasurable
on mountain, Village and parking lot experience. Squaw Valley USA has the
highest uphill capacity of any resort in the nation. We have 33 lifts accessing
4,000 acres of diverse beginner, intermediate and advanced terrain. Our parking
lot is the largest and most convenient parking lot in the area. From the main
public parking lot, preferred parking lot or valet parking, guests can be on
the lifts in a matter of moments from the time they park their vehicle.
24. What is the "early-up" for Platinum Passholders? We are planning to schedule a once monthly early access corduroy program where we will invite Platinum Passholders by email to join us for first tracks on the hill. The program will most likely take place on Sundays and will be from 7:30am - 9am, weather and conditions permitting.
25. What is the "guided half day" program for Platinum Passholders? As weather and conditions permit, we will schedule (on short notice) a guided out of bounds tour and notify Platinum Passholders by email. We have different terrain options and will make a determination on the tour based on best conditions. For now, terrain to include Shirley Canyon, Happy Valley and Lemming Ridge.
